Shipping Policy – Wrekin AV

Effective Date: 22/09/2025
Website: www.wrekinav.co.uk

At Wrekin AV, we aim to deliver your products quickly, safely, and reliably. This Shipping Policy outlines our delivery options, timeframes, costs, and procedures for UK customers.

📦 Delivery Options

We offer the following delivery services across the UK:

Note: Delivery times may vary during peak periods or due to courier delays.

🏢 Business Orders

For bulk or trade orders:

• Palletised delivery available for large AV equipment

• Dedicated courier services for fragile or high-value items

• Delivery times and costs will be confirmed at checkout or via quotation

📍 Delivery Areas

We currently deliver to:

• Mainland UK

• Northern Ireland, Highlands & Islands (may incur additional charges or extended delivery times)

We do not currently ship internationally via the website. For overseas orders, please contact us directly.

📦 Order Processing

• Orders placed before 1pm (Mon–Fri) are processed the same day.

• Orders placed after 1pm or on weekends/holidays will be processed the next working day.

• You’ll receive a confirmation email and tracking details once your order is dispatched.

🛑 Failed or Missed Deliveries

If a delivery attempt fails:

• Couriers may leave a calling card or attempt redelivery

• You may be required to rearrange delivery or collect from a local depot

• Unclaimed parcels may be returned to us after 7 days

🧾 Damaged or Missing Items

If your order arrives damaged or incomplete:

• Notify us within 48 hours of delivery

• Include photos and your order number

• We’ll arrange a replacement, refund, or repair as appropriate

📧 sales@wrekinav.co.uk
📍 Wrekin AV, 14, TF2 7RR